Shipping policy

Taxes and other costs

All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

To avoid any surprises, please check your country's customs taxes prior to placing your order.

Policy

Please note that I am not responsible for packages that have been lost or held up at customs office. I have no control over how a package is handled after it has been dispatched.

If the package has been shipped with DHL and has insurance, i will contact the courier company to request a refund. If the request is accepted the whole sum will be refunded to you.

Processing time

The average processing time is 2 to 5 business days. If there's a problem that interferes with the processing time, i will contact you. 

Cancelation

You can request a cancelation for your order until the package has been shipped. The funds may take a few days to appear in your account.

Estimative shipping times

(Paintings)

Europe- 3-7 business days

Asia- 2-3 weeks 

Australia and New Zealand- 3 weeks

USA and Canada- 1-2 weeks

This is the estimate transit time DHL offers, but packages can take longer due to custom delays or other circumstances like a busy period of the year, weather issues.

(Prints and stickers)

With prints i've only sent orders to the US, which took around 2 weeks to arrive. Orders will arrive faster in Europe and i can't say exactly how much it will take for everywhere else!